Conduent competitors & alternatives

MaximusMMS · Government AdministrationMcLean, United States

69% matchPublic

Government Administration

Maximus, Inc. specializes in delivering business process services (BPS) tailored for governmental health and human welfare initiatives. Its operations are structured into three main divisions: U.S. Services, U.S. Federal Services, and International Services. The U.S. Services division delivers a wide array of BPS solutions to state and local government programs across the United States. These offerings encompass program administration, handling appeals and evaluations, and providing specialized consulting. Key programs supported include the Affordable Care Act, Medicaid, the Children's Health Insurance Program, Temporary Assistance to Needy Families, and child support initiatives, alongside Preadmission Screening and Resident Reviews and Independent Developmental Disability assessments. Furthermore, this segment facilitates program eligibility and enrollment, operates centralized multilingual contact centers with multichannel and digital self-service capabilities, offers application assistance and impartial health plan selection guidance, and conducts outreach, education, eligibility determination, enrollment, and redetermination for beneficiaries. It also performs person-centered independent assessments for disability, long-term illness, and other health conditions, complemented by targeted consulting services. The U.S. Federal Services segment focuses on providing critical support to federal government agencies. Its services include establishing and managing centralized citizen engagement centers, overseeing document and record management, offering case management and direct citizen support, and delivering consumer education. This division also handles independent medical reviews, appeals for worker's compensation benefits, Medicare and Medicaid appeals, and eligibility appeals for the federal marketplace. Additionally, it contributes to the modernization of systems and IT infrastructure, provides operational support for infrastructure, offers software development, operations, and management, and specializes in data analytics. Internationally, the company's "Outside the U.S." segment delivers BPS offerings to both governmental bodies and commercial enterprises. These services include health and disability evaluations, the administration of employment programs, and various other services aimed at assisting job seekers. Established in 1975, Maximus, Inc. maintains its corporate headquarters in Tysons, Virginia.

Business Support Services

Hinduja Global Solutions Limited (HGS) is an international leader in business process management (BPM) services, operating extensively across North America (including the United States and Canada), Europe, India, and various other global markets. The company excels at optimizing business operations and refining customer interactions through a diverse portfolio of offerings. Its consumer-centric services encompass sophisticated customer engagement strategies, flexible work-at-home models, and the proprietary HGS Work Cloud platform. For organizational efficiency, HGS provides comprehensive business process optimization solutions, including back-office support, human resources outsourcing, and specialized business-to-business services. Furthermore, they are at the forefront of contact center transformation, integrating cognitive technologies, advanced analytics, and intelligence to enhance performance. HGS also delivers cutting-edge digital solutions, such as crafting superior digital experiences, implementing automation, offering robust analytics, and providing a full spectrum of cloud services. Within the healthcare sector, specialized offerings include enrollment and member engagement management, automated mailroom processes, support for providers and brokers, and bespoke consulting services. Beyond these, HGS engages in investment activities and furnishes essential contact center, consulting, call center, and offshoring capabilities. The company also develops platform-based solutions tailored for health insurance enterprises, alongside providing digital marketing, strategic consulting, cloud migration, and continuous cloud monitoring services. HGS caters to a wide array of industries, including automotive, banking, financial services, insurance, consumer electronics and technology, consumer packaged goods, healthcare, the public sector, retail and e-commerce, travel and hospitality, and telecommunications. Established in 1973 and headquartered in Bengaluru, India, the company was formerly recognized as HTMT Global Solutions Limited until its official rebranding to Hinduja Global Solutions Limited in December 2008.

CGI INC CGI0A18 · ConsultingMontreal, Canada

66% matchPublic

Consulting

Founded in Montreal, Canada, in 1976, CGI Inc. (which adopted its current name in January 2019, previously known as CGI Group Inc.) is a global provider of information technology and business process services. Operating across a vast geographic expanse including Canada, the United States, the United Kingdom, various European regions (Western, Southern, Central, Eastern, Scandinavia, Finland, Poland, and the Baltics), Australia, and the Asia Pacific, the company offers a comprehensive suite of solutions. These encompass the management of IT and business outsourcing, expert systems integration, strategic consulting, and software solution sales. Additionally, CGI provides services in application development, integration, maintenance, testing, portfolio management, and modernization, alongside specialized business consulting, industry-specific business process services, and IT infrastructure management. Their extensive client portfolio spans numerous sectors, such as government, banking and capital markets, healthcare, utilities, communication and media, oil and gas, retail, consumer services, space, manufacturing, insurance, life sciences, and transportation and logistics.

Consulting

Genpact Limited (G) is a global professional services firm specializing in business process management and information technology solutions. The company extends its offerings across diverse geographies, including India, the wider Asian market, North and Latin America, and Europe. Its operations are structured around three primary industry segments: Banking, Capital Markets, and Insurance; Consumer Goods, Retail, Life Sciences, and Healthcare; and High Technology, Manufacturing, and Services. Genpact provides a range of strategic advisory services, such as financial counsel for Chief Financial Officers and extensive environmental, social, and governance (ESG) support. These ESG services cover critical areas like data management, carbon footprint accounting, human rights assessments, sustainability due diligence, and comprehensive ESG reporting. Its financial and accounting (F&A) service portfolio is robust, encompassing: Accounts Payable: From efficient document handling and invoice processing to approval and resolution management, and travel and expense administration. Invoice-to-Cash: Managing customer master data, credit and contract oversight, order fulfillment, billing, collections, and dispute resolution. Record-to-Report: Core accounting functions, treasury operations, tax compliance, product cost analysis, and crucial closing and reporting activities. Financial Planning and Analysis: Delivering budgeting, forecasting, and business performance reporting. Enterprise Risk and Compliance: Addressing operational risks and establishing control frameworks. Additionally, Genpact offers expert supply chain consulting and after-sales support. Its sourcing and procurement services are comprehensive, including strategic direct and indirect sourcing, category management, spend analytics, procurement operations, and master data management. The company also supports sales and commercial functions through campaign and order management, dispute resolution, lead generation, pricing optimization, and promotion strategies. In the realm of information technology, Genpact delivers end-user computing support, infrastructure management, application production support, and database management. It further drives organizational change through its transformation services, which integrate digital solutions, specialized consulting, and advanced analytics capabilities. Founded in 1997, Genpact Limited is headquartered in Hamilton, Bermuda.

ConcentrixCNXC · ConsultingNewark, United States

66% matchPublic

Consulting

Concentrix Corporation operates globally, specializing in providing technology-enhanced solutions to optimize customer experiences (CX). The company's services encompass a wide array of offerings, including streamlining CX processes, driving technological innovation, automating both front-end and back-end operations, delivering insightful analytics, and facilitating comprehensive business transformations. Additionally, Concentrix assists clients with end-to-end customer lifecycle management, crafting effective customer/user experience strategies and designs, navigating digital shifts, and extracting valuable insights from "Voice of the Customer" data. Their diverse clientele spans various industries, such as consumer electronics, technology, e-commerce, and health insurance, as well as emerging global enterprises (IPOs), notable social media brands, and banking institutions. Concentrix Corporation was founded in 2009 and is headquartered in Fremont, California.

CapitaCPI · ConsultingLondon, United Kingdom

65% matchPublicAI 4/100 ▲Green 0/100

Consulting

Capita plc operates as an outsourcer that supports clients across the public and private sectors in the United Kingdom, India, South Africa, and the rest of Europe. It operates through two divisions: Capita Public Service and Capita Experience. The company offers central government services, including intelligent automation; citizen experience; customer communications and digital services; operations, and transformation; learning and development; procurement; and public services procurement framework services. It also provides local government services, such as building resilient; digital operations; financial transformation; housing; local education authority software; planning, building control, and regulatory; property asset; and revenue and benefits services. In addition, the company offers customer journey mapping, behavioral science, and data and insight services; AI solutions; defense training and people development, data transformation and science, and AI services for defense; software solutions and specialist support services for education; learning experience and technologies, and organizational and learning transformation services; and administration and software, consulting services, and data solutions for pensions. Further, it provides health solutions, such as digitally enabled clinical administrative services, as well as health technology, including data science, automation, and AI. Additionally, the company offers customer service, contact center, collections, and data analytics services for telecoms, media, and technology companies; customer service solutions for the utility sector; and financial services, such as retail, pensions, and mortgages solutions. The company was formerly known as The Capita Group plc and changed its name to Capita plc in January 2012. Capita plc was founded in 1984 and is headquartered in London, the United Kingdom.

Environmental Services

Clean Harbors, Inc. delivers a comprehensive range of environmental and industrial services across North America. The company is structured into two primary divisions: Environmental Services and Safety-Kleen Sustainability Solutions. The Environmental Services segment manages the entire lifecycle of waste, from collection and transportation to treatment and final disposal of both hazardous and non-hazardous materials. This involves employing various techniques including resource reclamation, physical processing, fuel blending, incineration, secure landfilling, wastewater purification, and the proper handling of laboratory chemicals and explosive materials. Its specialized CleanPack services meticulously manage the collection, identification, categorization, bespoke packaging, transportation, and ultimate disposal of sensitive laboratory chemicals and household hazardous waste. This division further extends to industrial maintenance and specialized on-site industrial operations, leveraging advanced equipment and personnel for fieldwork. The Safety-Kleen Sustainability Solutions segment furnishes specially engineered parts washers and offers a diverse array of automotive and industrial cleaning agents, including antifreeze, windshield washer fluid, degreasers, surface and floor cleaners, hand sanitizers, absorbents, protective mats, and spill containment kits. This division handles the collection and transport of both hazardous and non-hazardous containerized waste, facilitating either recycling or appropriate disposal. It provides vacuum extraction services to eliminate solid debris, residual oily water, sludge, and other liquids from client oil/water separators, sumps, and collection tanks. It also collects waste fluids generated by metal fabrication facilities, automotive service centers, and various general manufacturing operations. Furthermore, this segment is involved in the manufacturing, formulation, packaging, distribution, and marketing of lubricants, additionally offering containerized waste management, vacuum services, the collection of used motor oil, and custom blending and packaging solutions. Established in 1980, the company maintains its headquarters in Norwell, Massachusetts.

XBP Global Holdings, Inc.XBP · ConsultingIrving, United States

65% matchPublic

Consulting

XBP Global Holdings, Inc. is a pan-European firm specializing in comprehensive solutions for bills, payments, and associated services, aiming to facilitate the digital modernization of businesses. The company delivers business process management capabilities through its proprietary software platforms and deep industry insights, acting as a strategic technology and services partner for its clientele. Its operations are structured around two main divisions: Bills and Payments, and Technology. The Bills and Payments division concentrates on refining the efficiency of billing and payment processing across companies of all sizes and sectors. Concurrently, the Technology segment provides recurring software licenses with ongoing support, hardware solutions along with their maintenance, and various professional services. The corporate headquarters for XBP Global Holdings is located in Irving, Texas.

TTEC Holdings, Inc.TTEC · Business Process OutsourcingAustin, United States

64% matchPublic

Business Process Outsourcing

TTEC Holdings, Inc. is a global leader in customer experience (CX) technology and services, dedicated to designing, building, and delivering advanced, digitally-enabled customer interactions for brands worldwide. The company operates through two main segments. TTEC Digital specializes in crafting and managing robust digital experiences, leveraging contextual integration of tools like customer relationship management (CRM), data analytics, CX-as-a-service technologies, and intelligent automation to drive specific customer experience outcomes. Meanwhile, TTEC Engage provides a comprehensive suite of digitally-powered CX managed services. These include omnichannel customer support, technical assistance, order processing, and strategies for customer acquisition, growth, and retention, alongside specialized back-office functions such as AI operations, content moderation, and fraud management. TTEC serves a wide array of industries, including automotive, financial services, healthcare, technology, and travel, among many others. With operations in more than twenty countries across various continents, the company, founded in 1982 as TeleTech Holdings, Inc. before its name change in January 2018, is headquartered in Englewood, Colorado.

SutherlandConsultingUnited States

64% matchAI 30/100 ▲Green 3/100

Consulting

Sutherland is an AI-driven business transformation company that designs, builds, and automates mission-critical operations and digital workflows. The company provides artificial intelligence, cloud, data analytics, customer experience, and business process outsourcing services to clients across various industries, including banking, healthcare, retail, and technology.

CDS GlobalBusiness Process OutsourcingUnited States

64% match

Business Process Outsourcing

CDS Global provides end-to-end business process outsourcing solutions, specializing in subscription billing management, payment capture, fulfillment, and customer journey management for various industries.

TeleperformanceTEP · Business ServicesFrance

64% matchPublicAI 0/100Green 0/100

Business Services

Teleperformance provides digital business services, including end-to-end customer experience solutions, artificial intelligence applications, back-office support, and specialized outsourcing services. The company serves a global clientele across various industries such as banking, healthcare, retail, and technology.