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Gladly
Gladly provides customer experience AI and service software designed to build customer relationships and increase lifetime value.
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Gladly at a glance
Gladly is a customer service software company headquartered in United States. It has raised at least $95M across the 2 funding rounds on record. Its most recent funding round raised $40M in September 2024. Xcout tracks 8 named people at Gladly, including Charlie Besecker (CEO).
Gladly leadership
- Charlie BeseckerCEO
- Todd RakowChief Financial Officer
- Andy D AmatoChief Revenue Officer
- Ali FazalChief Marketing Officer
- Joseph AnsanelliCofounder and Executive Chairman
- Candice CarvalhoVP of Finance
2 more named people on record for Gladly, with roles, board committees and tenure — see the full roster →
Gladly funding rounds
At least $95M raised across the 2 rounds on record. Every round on record:
| Date | Round | Amount | Investors |
|---|---|---|---|
| — | $40M | 2 named | |
| Series E | $55M | 2 named |
Who invested in each round, lead investors, valuations and the co-investor graph — open the full funding history →
Investors
Gladly competitors
A few of Gladly's closest competitors — see the full list of competitors and alternatives →
Customerly provides an AI-powered customer support agent that resolves tickets end-to-end across multiple communication channels.
AskNicely Holdings Inc. provides an AI-powered customer experience platform designed for multi-location service businesses. The software captures real-time customer feedback through surveys, manages online reputation, and offers actionable insights to help frontline teams improve service, retention, and referrals.
Gnatta provides an intelligent omnichannel customer service software platform combining AI agents and human helpdesk tools.
Retently provides an AI-powered customer experience and feedback platform for ecommerce and retail brands to collect and analyze NPS, CSAT, and CES metrics.
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More on Gladly in Xcout Intel
- 8 named people with titles, LinkedIn and board committees
- 2 funding rounds with the investors in each, and who they co-invest with
- The full competitor set, tracking, exports and API access