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Gladly competitors & alternatives
The 12 closest competitors and alternatives to Gladly among customer service software companies — ranked by similarity to what Gladly actually does, not by market-cap band.
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About Gladly
Gladly provides customer experience AI and service software designed to build customer relationships and increase lifetime value.
Gladly at a glance
Gladly is a customer service software company headquartered in United States. It has raised at least $95M across the 2 funding rounds on record. Its most recent funding round raised $40M in September 2024. Xcout tracks 8 named people at Gladly, including Charlie Besecker (CEO).
Gladly leadership
- Charlie BeseckerCEO
- Todd RakowChief Financial Officer
- Andy D AmatoChief Revenue Officer
- Ali FazalChief Marketing Officer
- Joseph AnsanelliCofounder and Executive Chairman
- Candice CarvalhoVP of Finance
2 more named people on record for Gladly, with roles, board committees and tenure — see the full roster →
Gladly funding rounds
At least $95M raised across the 2 rounds on record. Every round on record:
| Date | Round | Amount | Investors |
|---|---|---|---|
| — | $40M | 2 named | |
| Series E | $55M | 2 named |
Who invested in each round, lead investors, valuations and the co-investor graph — open the full funding history →
Top 12 Gladly competitors
Ranked by semantic similarity — how close each company is to Gladly by what it does, using Xcout's live company graph. Click any company for its full profile, or its competitor set.
Similar customer service software company
Customerly provides an AI-powered customer support agent that resolves tickets end-to-end across multiple communication channels.
Customer Experience Software
AskNicely Holdings Inc. provides an AI-powered customer experience platform designed for multi-location service businesses. The software captures real-time customer feedback through surveys, manages online reputation, and offers actionable insights to help frontline teams improve service, retention, and referrals.
Similar customer service software company
Gnatta provides an intelligent omnichannel customer service software platform combining AI agents and human helpdesk tools.
Customer Experience Software
Retently provides an AI-powered customer experience and feedback platform for ecommerce and retail brands to collect and analyze NPS, CSAT, and CES metrics.
Similar customer service software company
Richpanel provides AI-powered customer service software and helpdesk solutions for e-commerce brands to automate support, returns, and retention.
Similar customer service software company
REVE Chat provides an AI-driven customer service and engagement software platform including live chat, chatbots, ticketing, and omnichannel communication tools.
Customer Experience Software
NICE provides an enterprise customer experience AI platform that offers agentic experience automation, engagement orchestration, and workforce empowerment solutions.
Customer Support Software
Hoory provides an AI-powered customer service platform offering live chat, conversational AI assistants, chatbot builders, and call center solutions.
Similar customer service software company
Re:amaze provides an AI-powered customer service, helpdesk, and live chat platform designed for eCommerce and online businesses.
Similar customer service software company
MEXX provides an AI-powered omnichannel customer service platform that integrates support, visual assistance, and field service management.
Similar customer service software company
Enchant provides a customer-centric support platform offering omnichannel shared inboxes, knowledge bases, live chat, and AI-powered tools.
Similar customer service software company
Hiver provides an AI-powered customer service platform and shared inbox solution for managing support workflows directly inside Gmail and other channels.
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