Genesys competitors & alternatives

NICE inContactCustomer Experience (CX) SoftwareUnited States

70% match

Customer Experience (CX) Software

NICE inContact provides enterprise customer experience (CX) AI platforms, cloud contact center software, and workforce engagement management solutions.

Similar saas company

Calabrio is a software company that provides cloud-based workforce engagement management solutions, including contact-center workforce management, quality management, analytics, and performance optimization. It primarily serves contact centers and customer-service organizations seeking to improve agent performance and customer experiences.

AvayaCommunications SoftwareCanada

67% matchPrivate

Communications Software

Avaya provides enterprise customer experience (CX), unified communications, and critical communications infrastructure platforms and services. The company serves various industries, including healthcare, education, financial services, and government, by offering AI-driven communication solutions, voice infrastructure, and workflow orchestration.

Similar saas company

Five9, Inc. is a global provider of cloud-based contact center software, operating both within the United States and abroad. The company's core offering is a virtual contact center cloud platform, which integrates a comprehensive set of applications designed to facilitate a wide array of contact center operations, spanning customer service, sales initiatives, and marketing efforts. This advanced solution empowers clients to seamlessly handle customer engagements across numerous communication channels, including voice calls, video interactions, live chat, email, website interfaces, social media platforms, click-to-call functions, callback services, and mobile applications, as well as through programmable interfaces (APIs). Furthermore, the platform incorporates sophisticated natural language processing and automatic speech recognition capabilities. Five9 caters to a diverse clientele across various sectors, such as banking and financial institutions, business process outsourcing firms, consumer-oriented businesses, healthcare providers, technology companies, and educational organizations. Established in 2001, Five9, Inc. maintains its primary corporate offices in San Ramon, California.

ScoreSoftwarePeru

65% match

Software

Score provides a cloud-based contact center software platform with machine learning capabilities for call centers and customer operations.

SendbirdSaaSUnited States

65% matchPrivate

Similar saas company

Sendbird, Inc. is an AI customer experience company that powers in-app chat, messaging, and conversational solutions for hundreds of millions of people globally. Headquartered in San Mateo, California, the company serves enterprises looking to enhance customer engagement through scalable messaging infrastructure.

ZenviaZENVF · SaaSBrazil

64% matchPublic

Similar saas company

Zenvia provides a customer experience (CX) and communication platform powered by artificial intelligence. Its software allows businesses to centralize, automate, and manage customer interactions across multiple channels, including lead generation, sales operations, customer service, and engagement.

Similar saas company

RingCentral, Inc. delivers sophisticated cloud-based software-as-a-service (SaaS) solutions designed to empower businesses across North America to communicate, collaborate, and connect seamlessly. These core offerings, including both unified communications and comprehensive contact center capabilities, are built upon the company's proprietary "Message Video Phone" (MVP) platform. Its extensive product portfolio features "RingCentral Office," a robust platform enabling communication and collaboration through high-definition voice, video, SMS, team messaging, conferencing, online meetings, and fax. For customer service operations, the "RingCentral Contact Center" provides a collaborative, omnichannel solution, complemented by "RingCentral Engage Digital" for enterprise-level digital customer interactions, and "RingCentral Engage Voice" for cloud-based outbound and blended customer engagement catering to midsize and large organizations. Furthermore, "RingCentral Video" offers dedicated video meeting services with integrated team messaging, audio/video conferencing, file sharing, and management tools. Specialized solutions include "RingCentral Professional," a virtual cloud telephone service for inbound call management, and "RingCentral Fax" for online faxing. The company caters to a diverse array of industries, such as financial services, education, healthcare, real estate, retail, technology, and government sectors. Its go-to-market strategy involves both direct sales representatives and a broad ecosystem of sales agents, resellers, and channel partners. Founded in 1999 and headquartered in Belmont, California, RingCentral has also forged strategic alliances with key industry players, including Alcatel-Lucent Enterprise and Vodafone Business.

VivochaCustomer Engagement SoftwareItaly

64% match

Customer Engagement Software

Vivocha provides a cloud-based customer engagement platform offering live chat, video chat, co-browsing, and communication tools for businesses.

ZissonSoftware as a Service (SaaS)Norway

64% match

Software as a Service (SaaS)

Zisson provides cloud-based contact center software and digital customer service platforms for managing voice, SMS, and social media interactions.

UJETSaaSPortugal

64% match

Similar saas company

UJET provides an AI-powered cloud contact center platform designed to boost customer satisfaction, reduce costs, and deliver personalized customer experiences. Founded in 2015, the company is headquartered in San Francisco, California, and serves leading brands globally with employees across six continents.

DialpadSaaSUnited States

64% matchPrivateAI 51/100Green 0/100

Similar saas company

Dialpad, Inc. is a telecommunications company headquartered in San Ramon, California, providing agentic AI-powered contact center and communication services.