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Help Scout Inc.
Help Scout Inc. is a Boston-based technology company that develops robust customer support software and tools to help businesses manage customer service communications.
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Help Scout Inc. at a glance
Help Scout Inc. is a saas company headquartered in United States. It has raised at least $27.6M across the 4 funding rounds on record. Its most recent funding round, Series B, raised $15M in January 2021. Xcout recorded 15 job postings from Help Scout Inc. in the last 90 days, naming tools such as GitHub Copilot, Workday.
Help Scout Inc. funding rounds
At least $27.6M raised across the 4 rounds on record. Every round on record:
| Date | Round | Amount | Investors |
|---|---|---|---|
| Series B | $15M | — | |
| SEC Form D filing | $6.2M | — | |
| Series A | $6M | — | |
| Seed | $435,000 | — |
Who invested in each round, lead investors, valuations and the co-investor graph — open the full funding history →
Hiring at Help Scout Inc.
Xcout recorded 15 job postings from Help Scout Inc. in the last 90 days, from a hiring record Xcout has kept since July 2026.
Tools named in Help Scout Inc.'s job postings
The weekly hiring trend, the roles and locations behind it — see Help Scout Inc.'s hiring signals →
Tech stack
Help Scout Inc. competitors
A few of Help Scout Inc.'s closest competitors — see the full list of competitors and alternatives →
Intercom provides an AI-powered customer service helpdesk platform designed for businesses. Its software combines a natively integrated AI agent, an omnichannel human agent workspace, ticketing, and customer engagement tools to help companies manage and resolve support queries.
Appcues, Inc. is a software company providing a product adoption platform, with its headquarters located in Boston, Massachusetts.
HelpCrunch provides an all-in-one customer communication platform featuring live chat, shared inbox, chatbots, knowledge base, and email marketing tools.
Gorgias Inc. is headquartered in San Francisco, California, and provides customer service helpdesk software. The platform is designed specifically for e-commerce merchants on platforms like Shopify to manage customer support interactions.
HubSpot, Inc. offers an expansive, cloud-hosted customer relationship management (CRM) platform, catering to businesses across the Americas, Europe, and the Asia Pacific. This integrated system features fundamental modules for marketing, sales, customer service, and content management. Additionally, the platform is equipped with a wide array of specialized tools to optimize operations, such as search engine optimization (SEO), blogging, website management, instant messaging, AI-driven chatbots, social media management, marketing automation, email communications, and predictive lead scoring. It further includes functionalities for boosting sales productivity, creating knowledge bases, facilitating e-commerce, directing conversations, hosting videos, and managing ticketing and helpdesk inquiries. Customer satisfaction is also addressed through NPS surveys, complemented by comprehensive analytics and reporting features. Beyond the software, HubSpot offers professional services to educate and train clients on maximizing the CRM's potential, alongside accessible support options via phone, email, and live chat. The company focuses its services on mid-market business-to-business (B2B) organizations. Incorporated in 2005, HubSpot, Inc. has its main offices located in Cambridge, Massachusetts.
Deskpro provides help desk software and customer support solutions, with its global US headquarters located in Austin, Texas, alongside an office in London. The company focuses on help desk innovation to assist businesses with better customer support.
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More on Help Scout Inc. in Xcout Intel
- 4 funding rounds with the investors in each, and who they co-invest with
- Weekly hiring history and the mix of roles behind it
- The full competitor set, tracking, exports and API access